Frozen is Disney Animation Canon's 56th feature film.
The film begins with a crew of ice harvesters collecting ice out from a frozen lake in the Scandinavian mountains ("Frozen Heart"). Among them is an 8-year old boy named Kristoff B Jorgman and his reindeer calf Sven, who try to emulate the harvesters but are always shut out. After collecting enough ice, the harvesters load it onto their sled and depart, headed for the town of Arendelle.
The scene changes to the castle in the kingdom of Arendelle. That night, 5-year old Princess Anna is restless, so she tries to wake up her 8-year old sister Elsa to play. Elsa playfully brushes her sister off until Anna mischievously asks, "Do you want to build a snowman?", to which Elsa delightfully agrees.
The sisters run down to the ballroom and create a winter field of snow using Elsa's snow magic, enjoying their time with plenty of merriment. They build a snowman, who Elsa names Olaf, claiming "I like warm hugs!" The girls play gleefully with Olaf until Anna makes a leap Elsa wasn't prepared for, and the blast of power meant to create a pile of snow hits Anna in the head, knocking her unconscious and turning several strands of her hair white. Their parents, King Agnarr and Queen Iduna rush in, responding to Elsa's cries of anguish. They check on Anna and she is cold to the touch. Agnarr and his wife hastily load both girls onto their horses and ride at full speed into the mountains.
As the royal family gallops through the forests at full speed, they pass by Kristoff, who is still being dragged on his sled by Sven. He is intrigued by the trail of ice left behind by one of the horses. He follows it into an empty clearing that appears to only be populated by a large assortment of moss-covered boulders. From the edge of the clearing, Kristoff watches the girls' parents appear to ask the boulders for help. Suddenly, the boulders all begin to roll into a circle around the royal family, then unfold themselves, revealing themselves to be the trolls. In fact, the "boulder" that Kristoff is hiding behind is revealed to be another troll, Bulda, who takes Kristoff and Sven in after deciding they are cute (and in part because Sven licks her).
Pabbie, the leader of the trolls, shows up and asks the king if Elsa was born or cursed with her abilities. He observes that Anna is lucky she was hit in the head, as a hit to the heart would have been fatal. He advises the family that it might be best to not have Elsa use her powers around Anna, and alters Anna's memories so she has no knowledge of her sister's powers, remembering only the fun they've had. Pabbie warns Elsa that her powers will grow, and although they are beautiful, they'll be a risk to her if she cannot learn to control them, as fear will be her greatest enemy.
Subsequently, the castle is closed off to visitors. Staffing is reduced to a minimum, and Elsa is ostracized from everyone, including Anna, in order to protect her from the world until she can learn to control her powers, leaving both sisters distraught and lonely. Despite Anna's best attempts ("Do You Want to Build a Snowman?"), she is unable to rouse Elsa from her room. Their despair only escalates when, while Elsa is 18, their parents depart on a diplomatic mission for two weeks. They are killed when the ship they are on capsizes in a storm and is swallowed by a huge monstrous wave. Anna goes again to Elsa's door, pleading for consolation from her only remaining family member. But Elsa, though she sits sadly on the other side of the door, refuses to communicate with Anna.
Three years later, Elsa (now voiced by Idina Menzel) is about to be coronated as the Queen of Arendelle. Dignitaries from around Europe are coming to visit, including the Duke of Weselton, who wants to run Arendelle's profits dry. Nobody is more excited than Anna (now voiced by Kristen Bell), as they are finally opening the gates to the kingdom. She is happy to see other people, and hopes for the possibility of meeting that special someone, but Elsa is still concerned about trying to control her powers ("For the First Time in Forever").
As Anna strolls out onto the streets, she crashes into a horse belonging to a charming and handsome visitor, and falls into a rowboat. The visitor apologizes, and introduces himself as Prince Hans of the Southern Isles. Though angered at first by the clumsiness of the stranger, Anna is attracted by Hans's appearance and looks once she lays her eyes on him. She hurries off when she hears the church bells.
Elsa remains nervous during the coronation ceremony. The bishop has to remind her to take off her gloves before she takes up her golden orb and scepter. Holding them, she turns to face the congregation, but almost immediately, she sees the gold on the orb start to frost over. She returns the orb and scepter hurriedly to the bishop, and puts her gloves back on, narrowly averting disaster.
At the coronation reception, one of the servants introduces Elsa and Anna to the crowd. Anna's first friendly interaction with Elsa in years brings quite the delightful feeling to the princess, flustered at first, as well as seeing Elsa so happy instead of serious and preserved boosts Anna's confidence, prompting her to continue on with the conversation. They're interrupted afterwards by their steward Kai introducing the Duke of Weselton (he's a buffoon, to the point that a running gag throughout the movie is "Weaseltown"), who offers Elsa her first dance as queen. Elsa politely declines the offer, but instead playfully volunteers Anna, much to the Duke's delight nonetheless, and the two head off into a comical dance scene. Elsa can't resist chuckling seeing Anna get innocently flustered by the Duke's over-the-top (and incredibly terrible) dancing skills. This causes Anna to feel just as whimsical about the entire matter, for seeing Elsa in such a state hasn't been a sight for years. Anna returns by Elsa's side afterwards, commenting on how well things have been going through the day, and expresses her wishes to have things the way they were that night all the time. Elsa does agree though her smile unfortunately fades away, and she reluctantly denies Anna's wishes all at once despite failing to explain why so.
Anna and Hans then sneak off to spend the evening together, quickly realizing the mutual attraction between them. The romantic dance eventually leads to an entire date ("Love is an Open Door"), with the entire night of the young couple being spent bonding. Hans, during their time together, learns of Anna's longing of having someone special in her life, with her sister apparently developing a dislike of being around her by suddenly shutting Anna out one day when they were kids. Hans openly relates to this, only furthering Anna's connection with him. Hans then promises to never shut Anna out unlike Elsa, much to the princess' absolute joy.
By the end of their tour throughout the kingdom, Hans proposes right on the spot to which Anna immediately accepts. The two head back the ballroom, where Anna asks for Elsa's blessing on the marriage. Elsa's baffled by the shocking news, but Anna and Hans couldn't appear more excited going on to ramble about the wedding arrangements. Elsa ceases the sudden rambling by denying the marriage, much to Anna's dismay. Elsa asks to speak to Anna alone in private, likely to finally confess her abilities and why it's not wise to marry someone she just met without causing a scene that would surely get her magical nature exposed, but Anna refuses any private conversation, stating whatever Elsa has to say can be said to both her and Hans. Elsa, becoming impatient and frustrated, outright forbids Anna of marrying someone she just met, indirectly telling Anna she knows nothing about true love. This causes Anna to hiss back, telling Elsa all she knows is how to shut people out. Although Elsa is visibly hurt by this, she continues to refuse with the argument only worsening when she orders the guards to end the party early and close the gates. Elsa refuses to grant her blessing on the marriage, setting Anna off on a tirade at her sister, who now not only seems distant emotionally, but also seems intent on keeping her from happiness. Unable to contain her emotions, Elsa makes a violent sweep with her arm, causing a barrier of sharp icicles to appear, nearly striking the guests and Anna. Shocked at the room's reaction to her powers, Elsa rushes from the room.
Panicking, Elsa flees with Anna in hot pursuit. As she bolts out the door, she finds a huge crowd waiting for her. When a woman asks Elsa if she's all right, she is frightened enough that she accidentally backs into and freezes an ornamental fountain. The Duke of Weselton demands her to stop, Elsa just pleads for them to stay away before another bolt of ice shoots from her hands in a panic, nearly hitting the Duke and his guards. She keeps running away, sprinting across the waters of the fjord, her feet forming an ice bridge, and vanishes into the woods on the other side of the fjord. Anna calls after Elsa, but as she, Hans, and the other guests watch, the waters of the fjord completely ice over and the air takes on an icy chill. Moments later, snow begins to fall. The Duke of Weselton begins to panic, declaring they must take action and put an end to Elsa's curse. Anna, however, refuses and volunteers to seek out Elsa herself and make things right, feeling that it's her fault for pushing her. With Hans being left in charge of the kingdom, Anna heads off on her horse to begin her search for her sister.
Meanwhile, Elsa has found her way to a high precipice on the kingdom's North Mountain. It is here she realizes that far away from what she was taught, being on her own, she can begin to control her powers ("Let it Go"). She constructs an elaborate ice palace, changes her confining wardrobe into a shimmering ice dress, and vows to stay in seclusion, where she feels she can be herself, and harm no one else.
The next morning, Anna is seen travelling slowly through knee-deep snow on horseback. Anna loses her horse after it gets spooked by snow falling from a tree. She travels on foot until nightfall. By the following night, Anna is griping that she wishes Elsa had tropical-powers instead of ice-powers, and is relieved upon finally seeing a building with smoke coming from a chimney. Just then, Anna slips and falls into an ice-cold creek, which freezes her dress stiff. She staggers the rest of the way to the cabin with the chimney, a place known as Wandering Oaken's Trading Post and Sauna, run by its burly owner, Oaken.
Anna quickly staggers into Oaken's store. Oaken has very little winter gear in stock (as it's supposed to be the off season). Anna inquires if Elsa has visited recently, but Oaken tells her that she's the only person crazy enough to be out in a storm like this. As if on cue, an adult Kristoff staggers in out of the storm, covered head to foot in snow, seeking to buy some rope, an axe, and carrots for Sven. Oaken can't help but notice that Kristoff is bundled up tightly. Kristoff replies that there happens to be a real howler going on up on the North Mountain. As Anna waits for Oaken to return his attention to her, Kristoff argues with Oaken over the drastic increase in the prices of the items he needs (due to Oaken claiming that there's a supply and demand problem since Kristoff is buying from the almost-bare shelves of the winter department), which ends with Oaken roughly throwing Kristoff out into the snow after the latter makes the mistake of calling him a crook.
Kristoff and Sven take refuge in a barn next door to Oaken's store. They are soon met by Anna, who has bought Kristoff's supplies for him, on condition he take her up the North Mountain immediately. Kristoff reluctantly agrees.
Anna and Kristoff set off into the night with Sven driving. As the discussion turns to Elsa, Anna explains about her whirlwind engagement to Hans. Kristoff is incredulous at Anna's foolhardiness in getting engaged to someone she met that day, to the point that he quizzes her about Hans to see how little she really knows about him. However, the conversation is interrupted when the sled is ambushed by a pack of wolves. Kristoff is initially reluctant to let Anna assist him, but Anna proves to be useful and manages to take out a few of the wolves by herself. There is a moment of panic when the two see a gaping ravine up ahead. Kristoff hurriedly throws Anna onto Sven's back, then, just as they reach the cliff, he uses his knife to cut Sven's harness. Anna and Sven successfully clear the chasm, and Kristoff does, just barely, but his sled falls to the bottom of the ravine and explodes. Kristoff is at first upset that his sled is gone (as he'd just paid it off), but after "arguing" with Sven (which consists of Kristoff speaking his own opinion in his own voice and then delivering Sven's "counterargument" in a goofy voice), decides to help Anna keep going, worried for her safety. Anna promises she will replace the sled.
Early the next morning, Anna and Kristoff enter a frosted-over glen. They suddenly hear a new voice, which they momentarily think is Sven talking, until a little anthropomorphic snowman named Olaf wanders into the area. The introductions don't go well, as Anna screams and kicks Olaf's head off upon first seeing him. Anna calms down and gives Olaf a carrot to use as a nose. He then introduces himself and says he likes warm hugs. Anna is immediately reminded of the snowman she and Elsa built as kids and realizes Elsa created him. Anna and Kristoff tell Olaf that they want to find Elsa to bring back summer, and Olaf suddenly grows excited; it's his dream to see what summer is like, as he fantasizes in a Bubsy-Berkeley style dance-number ("In Summer"). Anna and Kristoff do not see it fit to reveal that he will melt in the summer heat, but follow him as he leads them to Elsa's ice palace.
Later that day, Anna, Kristoff and Olaf arrive at Elsa's ice palace. Sven waits at the bottom of the stairway leading up to the front doors, as his feet can't get a grip on the icy steps. Meanwhile, when they get to the front door, Anna tells Kristoff and Olaf to wait outside, warning them that the last time she introduced Elsa to a guy, she froze everything (making Elsa look like an overprotective sister). The dejected Olaf and Kristoff wait on the front steps and start counting to 60 while Anna heads inside.
Inside, Anna is stunned at the glorious interior of the palace and, even more amazed, to see the new ice dress Elsa has conjured for herself. Though Elsa is happy to see Anna and quickly forgives her for the argument that happened at the coronation party, she becomes nervous and suggests Anna leave so she can't do any harm to her. The conversation is momentarily interrupted when Olaf crashes the meeting (having taken Anna's request of "give us a minute" quite literally). Elsa is astonished to find that her powers include the ability to conjure up living snowmen.
As it turns out, Elsa is surprised to learn that her entire kingdom is frozen, and Anna is surprised in turn to learn that Elsa doesn't know how to stop it. But Anna insists her sister's powers are no reason why they should be so distant. However, having seen Olaf, Elsa flashes back to accidentally hitting Anna in the head with her snow abilities and grows scared, demanding Anna leave.
Elsa retreats to the upper portion of the palace, and Anna follows her, pleading with her sister that they can solve this problem together ("For the First Time In Forever (Reprise)"). But Anna's promising to stand by her sister's side and help her, Elsa only grows more agitated and nervous resulting in her magic flaring. This time, a blast of magic bursts out and strikes Anna in the heart. Elsa, in desperation to get her sister to safety, creates a giant snow creature (that Olaf calls "Marshmallow") to throw them out. As revenge, Anna balls up a snowball and throws it at the giant beast. Though it left literally no damage whatsoever, the lack of respect was enough to infuriate Marshmallow and cause him to chase Anna, Kristoff and Olaf down the North Mountain and most likely eliminate them.
Marshmallow manages to corner them at the edge of a cliff, though Kristoff immediately begins digging a snow anchor by using a rope to safely guide himself and Anna down the mountain to safety. Marshmallow, however, catches up to them, though Olaf tries to stop him. Marshmallow, annoyed, kicks Olaf over the cliff, and continues his chase for Anna and Kristoff. He pulls them up to his face by the rope, and screams in their face "DON"T COME BACK!". Anna then grabs Kristoff's knife and cuts the rope. This sends the duo plummeting down, though they survive. With his mission to drive them away complete, Marshmallow returns to the ice palace.
As they recover from the landing, Kristoff notices that Anna's hair has started to turn white. Fearful that she may be injured, Kristoff takes her to his family...who happen to be a group of rock trolls -- the same ones that saved Anna many years before. Kristoff explains that as he had no family at a young age, the trolls took him and Sven in. A mix-up occurs, and the trolls insist Anna and Kristoff to get married ("Fixer Upper"). Anna collapses before the two can be wed by Gothi the Troll Priest, and Grand Pabbie appears and examines Anna, but concludes that this time her sister's powers struck her in the heart. Pabbie cannot save her; Anna's heart has begun to freeze. Pabbie says "an act of true love can melt a frozen heart." Anna quickly tells Kristoff that Hans can surely help, and they take off for Arendelle.
Meanwhile, in Arendelle, Hans is providing shelter and help for Arendelle's people. When Anna's horse comes back riderless, Hans asks for volunteers to join him in bringing Anna back. The Duke of Weselton volunteers his two bodyguards, and secretly tells them to kill Elsa if they should encounter her.
The next morning, Hans's party arrives at Elsa's ice castle. Shortly after they arrive, Hans orders that no harm is to come to Elsa. While everyone agrees, the Duke's thugs quietly disagree, still following the Duke's orders to kill her. The moment they come close enough, Marshmallow reveals himself from the form of snow boulders piled up by the base of the stairs, and jumps right into battle. The archer immediately attack the beast with their arrows, infuriating Marshmallow and causing his ultimate form to be unleashed. Marshmallow is able to hold most of the guards off. Hans, however, proves to be a fierce warrior himself, avoiding each of Marshmallow's attacks and eventually using his sword to slice the snow monster's leg off and cause him to lose balance and begin tumbling over to a large gorge. With Marshmallow wounded, Hans begins heading inside Elsa's castle. Marshmallow, however, doesn't give up, giving one last swing in attempt to drag Hans down with him. Marshmallow unfortunately fails plummets down into the chasm below, apparently to his death.
While Hans battles Marshmallow, the Duke's two men have managed to use the distraction to barge up the ice steps and into the castle, where they corner Elsa. Despite her pleading for them to leave her alone, they shoot at her. She quickly forms walls of ice to block their shots. Eventually, she has the beardless thug pinned to a wall by several icicles and is on the verge of using a wall of ice to shove the bearded thug off the balcony. Hans and his men show up just in time and Hans pleads for her to stop, so she doesn't become the monster people accuse her of being. Elsa settles down a bit at Hans' words, realizing the demon she is becoming and halts her magic. The beardless thug, still complying with the orders of the Duke, aims his crossbow at Elsa's head and prepares to shoot her. Hans suddenly runs up and deflects the bow. The arrow is released and hits an icy chandelier, which begins to fall. Elsa tries to run, but the falling chandelier fragments and knocks her unconscious.
When Elsa wakes up, she's in a dungeon cell, her hands chained and encased in steel mitts. As she looks out over the frozen kingdom, Hans appears, telling Elsa that Anna has not returned, and pleads with her to stop the winter. Elsa claims she can't, and must be let go to keep others from being harmed.
Shortly thereafter, Anna, Kristoff and Sven arrive at the castle. Anna's condition has grown worse, a chill coursing through her, and more of her hair has turned white. Several of the castle staff escort her in; she looks back as Kristoff and Sven leave. Anna is brought to Hans and tells him that he has to kiss her in order to save her.
The castle staff in the room quickly leave to give them privacy. Hans places Anna in a chair, leans in as if to kiss her... and says "Oh, Anna....if only there was someone out there who loved you." As Anna looks at him in shock, Hans explains that as the youngest of 13 brothers, he had no chance at claiming his family's throne as he would be an old man by then, so he went looking for a royal family he could marry into. Unable to get to Elsa, he made Anna's acquaintance and played on her naivete. He intended to marry her before causing some form of "accident" for Elsa that would clear his path to the throne and make him King of Arendelle. However, with Anna now gravely injured, he plans to simply let her frozen heart overcome her, then stab Elsa, ending the eternal winter. Anna, now hating Hans for his ruthlessness, blatantly spits "You're no match for Elsa." with Hans replying that it is Anna that isn't a match against Elsa. He extinguishes the fire in the nearby fireplace before locking her in the room. Anna collapses with shock, her hair now completely white.
Hans goes to speak with the duke of Weselton and several other dignitaries. He feigns grief and claims that Elsa has killed Anna, but before she died he and Anna recited their wedding vows. In part due to the eternal winter chaos, this apparently is enough to give him full authority to declare Elsa guilty of treason and sentence her to death.
The palace guards go to Elsa's cell, but are detained when a wall of the cell collapses. While they are held up, Elsa freezes her shackles to the point that they shatter, and then breaks through the wall to the outside.
Meanwhile, far from Arendelle, Kristoff and Sven are trekking away when Sven urges Kristoff to go back. Kristoff claims he has no need to, but as they look back at Arendelle, a mysterious swirling cloud of snow begins to engulf the kingdom. The two then take off towards the growing danger.
Anna's curse becomes stronger with her death process nearly complete. When Olaf arrives, he finds Anna in the library on the ground and quickly dying. Olaf comes to Anna's rescue, and starts a fire to warm Anna up. Olaf then asks what happened with the true love's kiss from Hans, to which Anna reveals his treachery and Hans never loved her. Fearing he'll melt, Anna tells Olaf to leave. Not wanting to abandon his new best friend, Olaf stays by her side and nearly melts during this time. Anna brokenheartedly tells Olaf that she doesn't even know what love is anymore. Olaf replies by telling Anna that love is putting someone else before yourself, using Kristoff as an example. This reveals Kristoff's true feelings to Anna, much to Anna's surprise. Suddenly, the library's window bursts open due to the strong winter winds. Olaf rushes to close it, but he then notices Kristoff and Sven rushing across the fjord to the castle. Knowing Kristoff is truly the one that loves Anna, the two try to head out to meet him.
Olaf helps Anna up, but in the hallway, ice springs up to block their path. Going out a window, the two slide down the castle's steep roofs. Anna attempts to make her way across the icy fjord, with Olaf close behind. However, as the wind picks up, Olaf is blown away, and Anna finds her hands are turning to ice. Even so, she continues to move forward, calling out Kristoff's name.
Meanwhile, Hans finds Elsa wandering the ice of the fjord. Thinking he's come for her, Elsa tells him to leave her alone, and take care of Anna. Hans lies and says that Anna was killed by Elsa's magic. The pain of this causes Elsa to collapse, the snow in the air suddenly hanging in stillness. This then gives Kristoff and Anna the chance to reach each other. But at that moment, Anna hears a sword being drawn a short distance away. In horror, Anna sees Hans about to swing his sword at Elsa and slice her head off. With seconds to choose between saving her own life or Elsa's life, Anna takes one last look at Kristoff, and runs towards Elsa. Just as Hans is taking his swing at Elsa, Anna steps in front of him and freezes solid. Hans's sword makes contact with Anna's frozen form, shattering it, and a sudden shockwave throws him brutallybackwards and knocks him unconscious.
Kristoff and Sven arrive seconds later. Seeing Anna turned fully solid, Elsa breaks down in tears, hugging her sister. No one is sure what to say, when Anna's icy form begins to change and gain color, and she suddenly melts back to normal.
Elsa realizes that love is the key to controlling her powers, and with one move is able to melt all of the snow on the ground in a matter of seconds, including the snow around them, revealing that they are on top of a ship. Olaf, overjoyed, smiles with glee, but the summer heat starts to melt him. Elsa restores him and gives him a small flurry cloud to hover over his body and keep his body temperature below freezing temperature, finally allowing him to live his dream of experiencing summer and all its wonders.
When Hans awakens several moments later, he finds Arendelle thawed and peace restored. Kristoff tries to march forward towards Hans to attack him, and Elsa seems touched by Kristoff's protectiveness over her and Anna. Anna, however, decides to confront him instead. Anna then approaches the manipulative and deceptive Hans, who can only stutter with disbelief "But she froze your heart!" Anna coolly replies, "The only frozen heart around here is yours," and sucker-punches Hans over the side of the ship railing. Anna and Elsa then hug, with their friendship restored stronger than ever. As the sisters hug, Anna looks lovingly towards Kristoff, showing that she reciprocated his love.
Once again, Arendelle is restored to peace. Elsa is once again accepted as queen, with everyone finally understanding that she is no monster, but a creator of beautiful magic. Exposed as the manipulating liar he is, Hans is deported back to his own kingdom to face punishment from his twelve older brothers for his deeds. Elsa additionally cuts off all trade with the Duke of Weselton. The Duke tries to claim that he was innocent and a victim of fear. But to no avail, he and his thugs are sent back in disgrace, with Kai deliberately calling the Duke's kingdom "Weaseltown" to annoy him.
Sometime later, Anna leads a blindfolded Kristoff to the docks, though briefly runs him into a lamppost. She removes the blindfold, and gives Kristoff a new sled and reveals that Elsa has named him the Official Ice Master for the kingdom and so he can be with Anna. He attempts to decline both the sled and the title, too modest to accept, but Anna points out that this is a direct order from the queen. When she asks what his thoughts on the sled are, Kristoff picks up Anna and twirls her around in his arms, exclaiming he loves it, and that he could kiss her. Realizing what he said, Kristoff immediately puts her down, and stammers awkwardly that he'd like to, among several sentences of nonsense, leaving him embarrassingly flustered before Anna kisses his cheek, saying to Kristoff, "We may," and the two share a kiss.
Elsa creates an ice rink in one of the castle courtyards and promises to never shut the castle gates again, while gifting Anna with a pair of ice skates (made out of snow and ice). Anna is delighted, but tells Elsa that she can't skate. Elsa delightfully and playfully helps her, and she is later joined by Olaf. The movie ends with everyone in the village skating, making the most of Elsa's ice rink.
In a post-credits scene, it's revealed that Marshmallow has survived his fall into the gorge and (to some degree) reattached his leg. He is seen limping back into the castle, where all he finds is Elsa's old crown. The monster looks around for a moment, and smiles. Then, pleasing his inner prince, Marshmallow happily crowns himself ruler of the castle while going back to his neutral and peaceful form smiling and letting out a happy sigh, happily continuing his life in the North Mountain.
Frozen received a PG rating (for some action and mild rude humor) by the MPAA. This is the tenth Disney animated movie to be rated as such in the US after The Black Cauldron, Dinosaur, Atlantis: The Lost Empire, Lilo & Stitch, Treasure Planet, Home on the Range, Bolt, Tangled and Wreck-It Ralph.
- Frozen is the second Disney Animation Canon film to be released on November 27th, after Treasure Planet.